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Yesterday I placed 3 bets on one particular game(Saudi Arabian football, Al Hazm vs Al Batin).

I went on live chat 5️⃣ support where they first told me that "all bets on that game were voided due to abnormal bets placed". So 5️⃣ I asked them why wasn't my first bet voided. Then they told me that only bets on last 2 goals 5️⃣ were voided, due to reason "that I placed bets before the goals were scored". Their support adviser Vanessa constantly tried 5️⃣ to make me say that I did that, which I obviosly didn't. So I asked them if that is the 5️⃣ case, if their system had decided that I placed winning bets before the goals were scored, how come my first 5️⃣ bet is lost and not void?

My first bet(not voided one): 27/05/2024 19:30

My second bet(voided one): 27/05/2024 20:02

All three goals were 5️⃣ scored in the same minute that I placed bets, but I could have known the outcome. On first bet I 5️⃣ had bad luck and on other three I had good luck, until the bookie decided that I can't win. They 5️⃣ wouldn't explain what is the difference between voiding 2nd and 3rd bet and not voiding first one.